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X-WR-CALNAME:Social Care Skills
X-ORIGINAL-URL:https://socialcareskills.co.uk
X-WR-CALDESC:Events for Social Care Skills
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DTSTART;TZID=Europe/London:20261210T100000
DTEND;TZID=Europe/London:20261210T130000
DTSTAMP:20261012T114300Z
CREATED:20261012T114255Z
LAST-MODIFIED:20261012T114300Z
UID:6686-1796896800-1796907600@socialcareskills.co.uk
SUMMARY:Managing Staff Performance & Difficult Employment Issues
DESCRIPTION:Overview\n\n\n\nManaging staff performance and addressing employment issues is a critical leadership responsibility within social care. Whether dealing with performance concerns\, misconduct\, grievances\, workplace conflict\, or complaints\, managers must balance fairness\, accountability\, legal compliance\, and organisational values while maintaining positive working relationships and service quality. \n\n\n\n📅 Date & Time: 10th December\, 10:00 AM – 1:00 PM📍 Live Online via Teams📢 Early Bird Price: £54 (VAT included) – Register 2+ weeks before🎟️ Standard Price: £74 (VAT included) – Group Discount available for groups of 5+ \n\n\n\n\nREGISTER HERE\n\n\n\n\nThis practical and informative seminar equips managers and senior staff with the knowledge and confidence needed to navigate difficult employment situations effectively. Participants will explore disciplinary and grievance procedures\, performance management approaches\, workplace investigations\, and employment law principles\, developing practical skills that support fair\, consistent\, and defensible decision-making. The course focuses on helping leaders create workplace cultures that promote accountability\, professionalism\, wellbeing\, and continuous improvement. \n\n\n\nCourse Content\n\n\n\nThis course explores the role of managers and leaders in addressing workplace concerns and supporting staff performance within social care settings. Participants will examine the purpose and principles of disciplinary and grievance procedures and consider how effective people management contributes to safer services\, stronger teams\, and better outcomes for those receiving care and support. \n\n\n\nThe seminar examines the processes involved in responding to performance concerns\, misconduct allegations\, grievances\, workplace disputes\, and complaints. Participants will explore how concerns can be identified\, investigated\, documented\, and resolved through fair and proportionate approaches that balance organisational responsibilities with the rights and wellbeing of employees. Particular attention will be given to maintaining professionalism\, objectivity\, and consistency throughout the process. \n\n\n\nThe course also explores the importance of investigations\, evidence gathering\, record keeping\, and decision-making. Participants will consider how to conduct fair investigations\, evaluate evidence\, manage difficult conversations\, and ensure that decisions are supported by appropriate documentation and rationale. Common mistakes and procedural risks will be explored\, helping managers understand how poor practice can undermine outcomes and expose organisations to legal or regulatory challenges. \n\n\n\nThroughout the session\, participants will examine how leadership\, communication\, supervision\, and organisational culture contribute to the prevention and management of employment issues. Practical examples and case discussions will help attendees develop confidence in applying fair and effective approaches to workforce management. \n\n\n\nLearning Outcomes\n\n\n\nBy the end of this course\, participants will be able to: \n\n\n\n\nUnderstand the purpose and principles of disciplinary and grievance procedures.\n\n\n\nApply fair\, lawful\, and proportionate approaches to managing staff concerns and employment issues.\n\n\n\nUnderstand the role of investigations\, evidence gathering\, and documentation within employment processes.\n\n\n\nManage performance concerns\, misconduct issues\, complaints\, and workplace conflict with greater confidence.\n\n\n\nConduct difficult conversations in a professional\, respectful\, and constructive manner.\n\n\n\nRecognise common procedural pitfalls and implement strategies to reduce organisational risk.\n\n\n\nUnderstand the relationship between workforce management\, safeguarding\, and service quality.\n\n\n\nStrengthen leadership approaches that promote accountability\, transparency\, and positive workplace cultures.\n\n\n\n\nIntended Audience\n\n\n\nThis course is designed for managers\, leaders\, and professionals responsible for supervising staff and addressing workforce issues within social care settings. It will be particularly relevant for Registered Managers\, Responsible Individuals\, Nominated Individuals\, Deputy Managers\, Team Leaders\, Supervising Social Workers\, Operational Managers\, Directors\, Human Resources Professionals\, Quality Assurance Leads\, and other professionals involved in staff management\, performance oversight\, investigations\, or organisational leadership. The course is suitable for both experienced managers seeking to strengthen their employment practice and those newer to leadership responsibilities. \n\n\n\n\nREGISTER HERE\n\n\n\n\nCourse Facilitator\n\n\n\nStuart Falconer brings more than 20 years of experience across both the public and private sectors\, supporting organisations with a wide range of Human Resources and workforce management challenges. His expertise spans all areas of generalist HR practice\, including disciplinary and grievance procedures\, performance management\, absence management\, recruitment\, redundancy\, organisational change\, and compliance with employment legislation. \n\n\n\nThroughout his career\, Stuart has supported organisations across England to navigate complex employment issues with confidence\, fairness\, and professionalism. He is particularly experienced in helping managers address difficult workplace situations\, conduct investigations\, manage employee relations matters\, and implement effective workforce strategies. His practical\, no-nonsense approach enables participants to understand both the legal framework and the real-world application of employment processes. \n\n\n\nThrough his consultancy\, coaching\, and training work\, Stuart helps organisations strengthen management capability\, improve workforce practices\, and create workplace cultures that balance accountability\, compliance\, and employee wellbeing. His sessions are highly practical and focused on providing managers with tools and confidence that can be immediately applied within their own services.
URL:https://socialcareskills.co.uk/event/managing-staff-performance-difficult-employment-issues/
CATEGORIES:Leadership & Management,Live Online Seminars,Regulation & Inspection
ATTACH;FMTTYPE=image/png:https://socialcareskills.co.uk/wp-content/uploads/2026/10/DEC26-STAFF-PERFORMANCE.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T100000
DTEND;TZID=Europe/London:20261215T130000
DTSTAMP:20261012T120316Z
CREATED:20261012T120312Z
LAST-MODIFIED:20261012T120316Z
UID:6692-1797328800-1797339600@socialcareskills.co.uk
SUMMARY:OFSTED Quality of Care/Support Reviews
DESCRIPTION:Overview\n\n\n\nEffective quality of care and support reviews are essential to understanding how well children’s social care services meet the needs of children and young people\, achieve positive outcomes and identify opportunities for improvement. \n\n\n\nFor Children’s Homes and Supported Accommodation providers\, periodic quality reviews are an important part of regulatory compliance\, management oversight and continuous service development. However\, the value of these reviews depends on more than gathering information and producing reports. They should provide a meaningful evaluation of the experiences of children and young people\, the quality of practice and the effectiveness of the service. \n\n\n\n📅 Date & Time: 15th December\, 10:00 AM – 1:00 PM📍 Live Online via Teams📢 Early Bird Price: £54 (VAT included) – Register 2+ weeks before🎟️ Standard Price: £74 (VAT included) – Group Discount available for groups of 5+ \n\n\n\n\nREGISTER HERE\n\n\n\n\nThis practical live online seminar explores how to plan\, undertake and use effective quality of care and support reviews within Ofsted-regulated Children’s Homes and Supported Accommodation services. Participants will consider the relevant review requirements\, how to gather and analyse meaningful evidence\, involve children and other stakeholders\, identify patterns and trends\, and translate findings into clear improvement actions. The seminar also explores how quality reviews can become an integral part of management oversight and organisational learning\, rather than a periodic administrative exercise. \n\n\n\nCourse Content\n\n\n\nThe seminar explores the purpose and requirements of quality of care and support reviews within Children’s Homes and Supported Accommodation\, including the different regulatory expectations that apply to each type of provision. Participants will consider how these reviews contribute to organisational accountability\, management oversight\, inspection readiness and continuous improvement. \n\n\n\nParticipants will examine how to structure an effective review\, including identifying relevant areas for evaluation\, determining appropriate sources of evidence and ensuring that information is gathered systematically throughout the review period. The session will consider how to use information from care and support records\, safeguarding incidents\, complaints\, feedback\, staff supervision\, internal monitoring and other quality assurance activities. \n\n\n\nParticular attention will be given to the difference between describing activity and evaluating its effectiveness. Participants will explore how to move beyond listing what the service has done to analysing the quality of practice\, identifying patterns\, assessing progress and understanding the impact of care and support on children and young people. \n\n\n\nThe seminar will also examine how children’s voices\, experiences and outcomes should inform quality reviews. Participants will consider approaches to gathering meaningful feedback from children\, families\, placing authorities\, staff and other professionals\, while recognising the importance of balancing different perspectives and interpreting information critically. \n\n\n\nThe session will explore how to identify strengths\, areas for improvement and emerging concerns\, including the importance of recognising recurring issues\, evaluating previous actions and demonstrating whether changes have resulted in better practice or outcomes. \n\n\n\nParticipants will also consider how review findings should be translated into clear\, achievable improvement actions\, with identified responsibilities\, timescales and arrangements for monitoring progress. The relationship between quality reviews\, wider organisational development plans and ongoing management oversight will be explored. \n\n\n\nThroughout the seminar\, emphasis will be placed on producing reviews that are analytical\, evidence-informed and useful to the organisation\, while meeting the relevant regulatory requirements for Children’s Homes and Supported Accommodation. \n\n\n\nPractice Application\n\n\n\nParticipants will work through realistic examples of quality of care and support review information from Children’s Homes and Supported Accommodation settings. \n\n\n\nThe exercises will explore how to identify relevant evidence\, interpret information\, recognise patterns and move from descriptive reporting towards meaningful evaluation. \n\n\n\nParticipants will consider examples of review findings that lack analysis\, contain unsupported conclusions or fail to demonstrate the impact of care and support. They will explore how these can be strengthened through better evidence\, professional judgement and clearer evaluation. \n\n\n\nThe session will also examine how to develop improvement actions from review findings\, including how to establish meaningful objectives\, assign responsibilities and evaluate whether changes have achieved the intended outcomes. \n\n\n\nParticipants will be encouraged to reflect on their own quality review processes and identify practical improvements to evidence gathering\, analysis\, reporting and management oversight. \n\n\n\nLearning Outcomes\n\n\n\nBy the end of the seminar\, participants will be able to: \n\n\n\n\nUnderstand the purpose and regulatory requirements of quality of care and support reviews in Children’s Homes and Supported Accommodation.\n\n\n\nRecognise the differences between the review arrangements applicable to each type of provision.\n\n\n\nIdentify and organise relevant evidence to support meaningful quality reviews.\n\n\n\nMove beyond descriptive reporting towards analytical and evaluative review processes.\n\n\n\nIncorporate children’s experiences\, views and outcomes into quality evaluation.\n\n\n\nIdentify patterns\, trends\, strengths and areas requiring improvement.\n\n\n\nDevelop clear\, achievable and measurable improvement actions from review findings.\n\n\n\nUnderstand how quality reviews contribute to management oversight\, organisational learning and continuous improvement.\n\n\n\n\nIntended Audience\n\n\n\nThis seminar is suitable for professionals responsible for undertaking\, contributing to or overseeing quality of care and support reviews within Ofsted-regulated children’s social care services. \n\n\n\nIt is particularly relevant for Registered Managers\, Registered Service Managers\, Responsible Individuals\, Nominated Individuals\, Deputy Managers\, Operational Managers\, Service Managers\, Quality Assurance Officers\, Compliance Managers and senior leaders. \n\n\n\nThe seminar is designed for professionals working in Children’s Homes and Supported Accommodation services who wish to strengthen their review processes\, improve the quality of evaluation and ensure that findings contribute to meaningful service improvement. \n\n\n\n\nREGISTER HERE\n\n\n\n\nCourse Facilitator\n\n\n\nMiguel Valerio is a registered social worker with over 20 years of experience in social care\, including extensive experience in the management\, development and regulatory oversight of Children’s Homes and Supported Accommodation services in England. \n\n\n\nHis professional background includes Registered Service Manager\, Operational Manager and Responsible Individual roles\, alongside supporting providers with Ofsted registration\, inspection preparation\, quality assurance\, compliance and service improvement. \n\n\n\nThrough Social Care Skills\, Miguel works with providers and management teams to strengthen regulatory understanding\, develop effective quality assurance and oversight arrangements\, and translate regulatory expectations into practical approaches that improve service quality and outcomes for children and young people. \n\n\n\nHis training combines operational experience\, regulatory knowledge and practical examples drawn from children’s social care settings.
URL:https://socialcareskills.co.uk/event/ofsted-quality-of-care-support-reviews/
CATEGORIES:Care Planning & Assessment,Leadership & Management,Live Online Seminars,Regulation & Inspection
ATTACH;FMTTYPE=image/png:https://socialcareskills.co.uk/wp-content/uploads/2026/10/DEC26-QUALITYREVIEWS.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T140000
DTEND;TZID=Europe/London:20261215T170000
DTSTAMP:20261012T122611Z
CREATED:20261012T122607Z
LAST-MODIFIED:20261012T122611Z
UID:6699-1797343200-1797354000@socialcareskills.co.uk
SUMMARY:Developing and Using an Effective Workforce Plan
DESCRIPTION:Overview\n\n\n\nAn effective workforce plan is essential to ensuring that children’s social care services have the right people\, skills\, experience and management arrangements to meet the needs of children and young people. For Children’s Homes and Supported Accommodation providers\, workforce planning is closely connected to the quality and consistency of care and support\, safeguarding\, staff development\, organisational resilience and regulatory compliance. However\, workforce plans can sometimes become static documents that describe staffing arrangements without demonstrating how the workforce is developed\, supported and reviewed. \n\n\n\n📅 Date & Time: 15th December\, 2:00 PM – 5:00 PM📍 Live Online via Teams📢 Early Bird Price: £54 (VAT included) – Register 2+ weeks before🎟️ Standard Price: £74 (VAT included) – Group Discount available for groups of 5+ \n\n\n\n\nREGISTER HERE\n\n\n\n\nThis practical live online seminar explores how to develop\, implement and use an effective workforce plan within Ofsted-regulated Children’s Homes and Supported Accommodation services. Participants will consider how to assess workforce needs\, plan appropriate staffing arrangements\, identify training and development priorities\, monitor workforce performance and respond to changing service demands. \n\n\n\nThe seminar also examines how workforce planning can support management oversight\, quality assurance and continuous improvement\, ensuring that plans remain relevant to the service and contribute to positive outcomes for children and young people. \n\n\n\nCourse Content\n\n\n\nThe seminar explores the purpose and value of workforce planning in children’s social care\, including its relationship with the Statement of Purpose\, the needs of children and young people\, organisational structure and the delivery of safe\, consistent and effective care and support. \n\n\n\nParticipants will consider the different workforce planning expectations applicable to Children’s Homes and Supported Accommodation\, including how staffing models\, management arrangements\, qualifications\, training and supervision requirements should reflect the nature and complexity of the provision. \n\n\n\nThe session will examine how to assess workforce capacity and capability\, including staffing numbers\, roles and responsibilities\, qualifications\, professional experience\, skills and the ability to respond to changing needs. Participants will explore how to identify gaps\, plan recruitment and retention strategies\, and ensure that staffing arrangements remain appropriate as services develop. \n\n\n\nParticular attention will be given to staff induction\, training\, continuing professional development\, supervision and appraisal. Participants will consider how these activities should form part of a coordinated workforce development approach rather than operating as separate administrative processes. \n\n\n\nThe seminar will also explore workforce resilience and contingency planning\, including how providers can respond to vacancies\, sickness\, staff turnover\, unexpected demands and changes in the needs of children and young people while maintaining safe and consistent service delivery. \n\n\n\nParticipants will examine how to structure and maintain a meaningful workforce plan\, including the use of workforce information\, training matrices\, supervision records\, performance monitoring and quality assurance findings to identify priorities and evaluate progress. \n\n\n\nThe relationship between workforce planning and management oversight will also be considered\, including how managers and organisational leaders can use workforce information to identify emerging concerns\, assess the effectiveness of development arrangements and inform strategic and operational decisions. \n\n\n\nThroughout the session\, emphasis will be placed on developing workforce plans that are realistic\, evidence-informed and actively used to guide staffing decisions\, professional development and service improvement. \n\n\n\nPractice Application\n\n\n\nParticipants will work through practical examples of workforce planning within Children’s Homes and Supported Accommodation settings\, considering how different service models and organisational circumstances influence workforce requirements. \n\n\n\nUsing realistic scenarios\, participants will explore how to identify workforce strengths and gaps\, assess staffing capacity\, determine training and development priorities\, and plan appropriate responses to recruitment\, retention and operational challenges. \n\n\n\nThe session will also examine examples of workforce plans that are overly descriptive\, lack clear objectives or fail to demonstrate how workforce arrangements are monitored and improved. \n\n\n\nParticipants will consider how to develop meaningful workforce actions\, including identifying responsibilities\, timescales\, required resources and evidence of progress. \n\n\n\nParticular attention will be given to how workforce plans can be reviewed and updated in response to changes in staffing\, service development\, inspection findings and the needs of children and young people. \n\n\n\nParticipants will be encouraged to reflect on their own workforce planning arrangements and identify practical improvements that strengthen management oversight and organisational effectiveness. \n\n\n\nLearning Outcomes\n\n\n\nBy the end of the seminar\, participants will be able to: \n\n\n\n\nUnderstand the purpose and importance of effective workforce planning in children’s social care.\n\n\n\nRecognise the different workforce planning expectations for Children’s Homes and Supported Accommodation.\n\n\n\nAssess workforce capacity\, capability and development needs in relation to service requirements.\n\n\n\nIdentify priorities relating to staffing\, recruitment\, retention\, qualifications and professional development.\n\n\n\nUnderstand how induction\, training\, supervision and appraisal contribute to workforce development.\n\n\n\nRecognise the importance of workforce resilience and contingency arrangements.\n\n\n\nDevelop meaningful workforce planning objectives\, actions and monitoring arrangements.\n\n\n\nUse workforce information and quality assurance findings to inform management decisions.\n\n\n\nReview and update workforce plans to support continuous improvement and positive outcomes for children and young people.\n\n\n\n\nIntended Audience\n\n\n\nThis seminar is suitable for professionals responsible for developing\, implementing\, reviewing or overseeing workforce arrangements within children’s social care services. \n\n\n\nIt is particularly relevant for Registered Managers\, Registered Service Managers\, Responsible Individuals\, Nominated Individuals\, Deputy Managers\, Operational Managers\, Service Managers\, HR professionals\, Workforce Development Leads\, Quality Assurance Officers and senior leaders. \n\n\n\nThe seminar is designed for professionals working in Children’s Homes and Supported Accommodation services who wish to strengthen workforce planning\, improve staff development arrangements and ensure that workforce decisions support safe\, effective and sustainable provision. \n\n\n\n\nREGISTER HERE\n\n\n\n\nCourse Facilitator\n\n\n\nMiguel Valerio is a registered social worker with over 20 years of experience in social care\, including extensive experience in the management\, development and regulatory oversight of Children’s Homes and Supported Accommodation services in England. \n\n\n\nHis professional background includes Registered Service Manager\, Operational Manager and Responsible Individual roles\, alongside supporting providers with Ofsted registration\, inspection preparation\, quality assurance\, compliance and service improvement. \n\n\n\nThrough Social Care Skills\, Miguel works with providers and management teams to strengthen regulatory understanding\, develop effective workforce planning and oversight arrangements\, and translate regulatory expectations into practical approaches that improve service quality and outcomes for children and young people. \n\n\n\nHis training combines operational experience\, regulatory knowledge and practical examples drawn from children’s social care settings.
URL:https://socialcareskills.co.uk/event/developing-and-using-an-effective-workforce-plan/
CATEGORIES:Leadership & Management,Live Online Seminars,Regulation & Inspection
ATTACH;FMTTYPE=image/png:https://socialcareskills.co.uk/wp-content/uploads/2026/10/DEC26-WORKFORCEPLAN.png
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